Privacy Policy

Protecting your personal data matters to us. We process your data in line with the Swiss Federal Act on Data Protection (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Controller

2. Terms and Principles

We only process personal data to the extent necessary to provide a functional website and our services, where there is a legal basis, or where you have given your consent. We process data in accordance with the principles of good faith, proportionality and purpose limitation.

3. Hosting

This website is hosted by Netlify, Inc. (USA / EU). When you visit the website, Netlify processes technical access data in server log files on our behalf (e.g. anonymised IP address, date and time, the resource requested, browser type). This serves the secure and stable operation of the website. We have a data processing agreement in place with Netlify; for transfers to the USA, appropriate safeguards (e.g. EU Standard Contractual Clauses) are applied.

4. Contact Form & Enquiries

When you contact us via the form or by email, we process the details you provide (name, hotel/company, email address, phone number, the size of your property, message) in order to handle your enquiry and any follow-up questions. Submission is processed viaNetlify Forms (Netlify, Inc., USA) as a processor of our hosting provider; this may involve a transfer of data to the USA, for which appropriate safeguards (EU Standard Contractual Clauses) are in place. We do not pass this data on to third parties without your consent and delete it as soon as it is no longer needed for the purpose of handling your request and no statutory retention obligations apply.

5. Cookies & Analytics

Without your consent, this website does not set any non-essential cookies and does not use any analytics services. Where enabled, we use Google Analytics 4 (Google Ireland Ltd.) for anonymised audience measurement — but only after you have explicitly consented in the cookie banner (consent mode). Before your consent, no analytics cookies are set and no data is sent to Google. This may involve a transfer to the USA (Google LLC), safeguarded by EU Standard Contractual Clauses. You can withdraw your consent at any time with future effect via the “Cookie settings” link in the footer.

6. AI Assistant (“Front Copilot”)

Where the AI assistant is enabled, you can voluntarily ask questions about our offering. The messages you enter are transmitted to our processor Anthropic(Anthropic PBC, USA) to generate the answer; your input is not used to train the AI models (zero data retention). For the transfer to the USA, appropriate safeguards (EU Standard Contractual Clauses) apply. Please do not enter sensitive personal data in the chat. If you would like to be contacted, use the contact form or WhatsApp — the processing then corresponds to section 4.

7. Machine-Readable Assistance Functions (WebMCP)

This website provides machine-readable assistance functions (WebMCP) that allow AI assistants in your browser to retrieve public information from this website and — at your explicit request — submit a non-binding contact enquiry. The data processing corresponds exactly to manually submitting the contact form (section 4); no additional tracking takes place.

8. Fonts

We serve fonts locally from our own server. As a result, no data is transmitted to third-party font providers when you visit the site.

9. Your Rights

Within the scope of the applicable law, you have the right to information, rectification, erasure and restriction of the processing of your personal data, the right to data portability, and the right to withdraw any consent you have given. To exercise these rights, please contact the controller named above. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or the competent supervisory authority.

10. Data Security

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Data is transmitted in encrypted form via TLS/SSL.